Skytrax

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Skytrax (yang pada asalnya dikenali sebagai Inflight Research Services) adalah sebuah perundingan berasaskan United Kingdom yang mengendalikan laman web penilai dan lapangan terbang dan lapangan terbang.[1] Skytrax menjalankan penyelidikan untuk syarikat penerbangan komersial, serta mengambil kaji selidik dari pelancong antarabangsa untuk menilai kakitangan kabin, lapangan terbang, syarikat penerbangan, ruang penerbangan, hiburan dalam penerbangan, katering di atas kapal, dan beberapa unsur perjalanan udara yang lain.[2][3] Selain daripada penilaian ini, Skytrax mempunyai forum penerbangan di mana para penumpang memberi pandangan dan pendapat penumpang yang berpotensi mengenai sebuah syarikat penerbangan. Laman web ini juga menganjurkan ulasan penerbangan, cek penerbangan, dan tinjauan kepuasan. Skytrax memegang Anugerah Dunia Penerbangan tahunan[4] dan Anugerah Lapangan Terbang Dunia,[5] serta kedudukan untuk syarikat penerbangan dan lapangan terbang.

Penerimaan dan ulasan[sunting | sunting sumber]

Pada tahun 2012, syarikat penyiasatan dalam talian KwikChex memfailkan lima aduan dengan Pihak Berkuasa Standards Advertising UK yang berkaitan dengan kenyataan di laman web Skytrax yang menggambarkan jumlah dan kebolehpercayaan ulasan mereka serta status rasmi dan kekerapan kemas kini penilaian mereka. Pihak Berkuasa mengekalkan kesemua lima aduan dan Skytrax bersetuju untuk mengubah suai beberapa kata promosi. [6] [7]

Perkhidmatan Penyelidikan Inflight menghantar beberapa maklumat ke UK Select of Committee of the Select Committee on Science and Technology's Kelima Report mengenai lapangan tempat duduk pada tahun 2000. [8]

Anugerah[sunting | sunting sumber]

Skytrax menyampaikan anugerah setiap tahun ke lapangan terbang dan syarikat penerbangan yang dianggap perlu diperhatikan dalam prestasi mereka.

Syarikat penerbangan tahun ini[sunting | sunting sumber]

Year 1st 2nd 3rd
2001[9] United Arab Emirates Emirates Singapore Singapore Airlines Hong Kong Cathay Pacific
2002 United Arab Emirates Emirates Hong Kong Cathay Pacific Singapore Singapore Airlines
2003[10] Hong Kong Cathay Pacific United Arab Emirates Emirates Singapore Singapore Airlines
2004[11] Singapore Singapore Airlines United Arab Emirates Emirates Hong Kong Cathay Pacific
2005[12] Hong Kong Cathay Pacific Australia Qantas United Arab Emirates Emirates
2006 United Kingdom British Airways Australia Qantas Hong Kong Cathay Pacific
2007[13] Singapore Singapore Airlines Thailand Thai Airways Hong Kong Cathay Pacific
2008[14] Singapore Singapore Airlines Hong Kong Cathay Pacific Australia Qantas
2009[15] Hong Kong Cathay Pacific Singapore Singapore Airlines South Korea Asiana Airlines
2010[16] South Korea Asiana Airlines Singapore Singapore Airlines Qatar Qatar Airways
2011[17] Qatar Qatar Airways Singapore Singapore Airlines South Korea Asiana Airlines
2012[18] Qatar Qatar Airways South Korea Asiana Airlines Singapore Singapore Airlines
2013[19] United Arab Emirates Emirates Qatar Qatar Airways Singapore Singapore Airlines
2014[20] Hong Kong Cathay Pacific Qatar Qatar Airways Singapore Singapore Airlines
2015[21] Qatar Qatar Airways Singapore Singapore Airlines Hong Kong Cathay Pacific
2016[22] United Arab Emirates Emirates Qatar Qatar Airways Singapore Singapore Airlines
2017[23] Qatar Qatar Airways Singapore Singapore Airlines Japan All Nippon Airways
2018[24] Singapore Singapore Airlines Qatar Qatar Airways Japan All Nippon Airways

Lapangan terbang tahun ini[sunting | sunting sumber]

Year 1st 2nd 3rd
1999 Netherlands Amsterdam Airport Schiphol[25] None None
2000 Singapore Singapore Changi Airport None None
2001[26] Hong Kong Hong Kong International Airport Malaysia Kuala Lumpur International Airport Singapore Singapore Changi Airport
2002[27] Hong Kong Hong Kong International Airport Singapore Singapore Changi Airport Australia Sydney Kingsford Smith International Airport
2003[28] Hong Kong Hong Kong International Airport Singapore Singapore Changi Airport United Arab Emirates Dubai International Airport
2004[29] Hong Kong Hong Kong International Airport Singapore Singapore Changi Airport Netherlands Amsterdam Airport Schiphol
2005[30] Hong Kong Hong Kong International Airport Singapore Singapore Changi Airport South Korea Incheon International Airport
2006[31] Singapore Singapore Changi Airport Hong Kong Hong Kong International Airport Germany Munich Airport
2007[32] Hong Kong Hong Kong International Airport South Korea Incheon International Airport Singapore Singapore Changi Airport
2008[33] Hong Kong Hong Kong International Airport Singapore Singapore Changi Airport South Korea Incheon International Airport
2009[34] South Korea Incheon International Airport Hong Kong Hong Kong International Airport Singapore Singapore Changi Airport
2010[35] Singapore Singapore Changi Airport South Korea Incheon International Airport Hong Kong Hong Kong International Airport
2011[36] Hong Kong Hong Kong International Airport Singapore Singapore Changi Airport South Korea Incheon International Airport
2012[37] South Korea Incheon International Airport Singapore Singapore Changi Airport Hong Kong Hong Kong International Airport
2013[38] Singapore Singapore Changi Airport South Korea Incheon International Airport Netherlands Amsterdam Schiphol Airport
2014[39] Singapore Singapore Changi Airport South Korea Incheon International Airport Germany Munich Airport
2015[40] Singapore Singapore Changi Airport South Korea Incheon International Airport Germany Munich Airport
2016[41] Singapore Singapore Changi Airport South Korea Incheon International Airport Germany Munich Airport
2017[42] Singapore Singapore Changi Airport Japan Haneda International Airport South Korea Incheon International Airport
2018[43] Singapore Singapore Changi Airport South Korea Incheon International Airport Japan Haneda International Airport

Kedudukan syarikat penerbangan[sunting | sunting sumber]

Syarikat Penerbangan 5-Bintang di Dunia[sunting | sunting sumber]

Sumber:[44][45] [46][47][48] [49]

Syarikat Penerbangan Perikatan Tahun
Japan Semua Nippon Airways Star Alliance 2013-sekarang
Australia Ansett Australia Star Alliance 2001-2002
South Korea Asiana Airlines Star Alliance 2007-sekarang
United Kingdom British Airways Satu dunia 2001
Hong Kong Cathay Pacific Satu dunia 2001-2002, 2004, 2006-sekarang
United Arab Emirates Emirates tiada 2001
United Arab Emirates Etihad Airways tiada 2016-sekarang
Taiwan EVA Air Star Alliance 2016-sekarang
Indonesia Garuda Indonesia SkyTeam 2014-sekarang
China Hainan Airlines tiada 2010-sekarang
Japan Jepun Airlines Satu dunia 2018-sekarang
India Kingfisher Airlines tiada 2008-2010
Germany Lufthansa Star Alliance 2017-sekarang
Qatar Qatar Airways Satu dunia 2006-sekarang
Malaysia Malaysia Airlines Satu dunia 2001, 2005-2013
Singapore Singapore Airlines Star Alliance 2001-2002, 2004, 2006-sekarang

Syarikat Penerbangan dengan Perkhidmatan Lapangan Terbang Terbaik[sunting | sunting sumber]

Tahun Pertama 2hb Ke-3
2013 [50] Japan Semua Nippon Airways South Korea Asiana Airlines South Korea Air Korea
2014 Japan Semua Nippon Airways Taiwan EVA Air Thailand Thai Airways
2015 Japan Semua Nippon Airways Taiwan EVA Air Indonesia Garuda Indonesia
2016 Japan Semua Nippon Airways Taiwan EVA Air Thailand Thai Airways
2017 Japan Semua Nippon Airways Taiwan EVA Air Thailand Thai Airways
2018 Taiwan EVA Air Japan Semua Nippon Airways Hong Kong Cathay Pacific

Hiburan Dalam Penerbangan Terbaik[sunting | sunting sumber]

Tahun Pertama 2hb Ke-3
2013 United Arab Emirates Emirates Singapore Singapore Airlines Hong Kong Cathay Pacific
2014 United Arab Emirates Emirates Singapore Singapore Airlines Turkey Turkish Airlines
2015 United Arab Emirates Emirates Qatar Qatar Airways Singapore Singapore Airlines
2016 United Arab Emirates Emirates Singapore Singapore Airlines Qatar Qatar Airways
2017 United Arab Emirates Emirates Qatar Qatar Airways Singapore Singapore Airlines
2018 United Arab Emirates Emirates Singapore Singapore Airlines Qatar Qatar Airways

Kebersihan Kabin Udara Terbaik[sunting | sunting sumber]

Tahun Pertama 2hb Ke-3
2013 Japan Semua Nippon Airways South Korea Asiana Airlines South Korea Air Korea
2014 South Korea Asiana Airlines Japan Semua Nippon Airways Singapore Singapore Airlines
2015 Taiwan EVA Air Singapore Singapore Airlines Japan Semua Nippon Airways
2016 Hong Kong Cathay Pacific Taiwan EVA Air Japan Semua Nippon Airways
2017 Taiwan EVA Air Japan Semua Nippon Airways Japan Jepun Airlines
2018 Japan Semua Nippon Airways Taiwan EVA Air South Korea Asiana Airlines

Penerbangan Serantau Terbaik di Dunia (penerbangan jarak pendek)[sunting | sunting sumber]

Tahun Pertama 2hb Ke-3
2013 Hong Kong Cathay Dragon (dahulunya Dragonair) Greece Aegean Airlines Thailand Bangkok Airways
2014 Thailand Bangkok Airways Hong Kong Cathay Dragon (dahulunya Dragonair) Greece Aegean Airlines
2015 Hong Kong Cathay Dragon (dahulunya Dragonair) Thailand Bangkok Airways Greece Aegean Airlines
2016 Thailand Bangkok Airways Hong Kong Cathay Dragon (dahulunya Dragonair) Hong Kong Hong Kong Airlines
2017 Thailand Bangkok Airways Hong Kong Hong Kong Airlines Hong Kong Cathay Dragon (dahulunya Dragonair)
2018 [51] Thailand Bangkok Airways Hong Kong Cathay Dragon (dahulunya Dragonair) United States Alaska Airlines

Kedudukan lapangan terbang[sunting | sunting sumber]

Terminal lapangan terbang terbaik di dunia[sunting | sunting sumber]

Kedudukan (2017) [52] Terminal Lapangan Terbang Gambar
1 Germany Munich - T2 Munich Airport T2 L5 restaurants.jpg
2 United Kingdom London-Heathrow - T5 Heathrow t5 front facade inside.jpg
3 Singapore Singapura - T3 Changi airport T3.jpg
4 United Kingdom London-Heathrow - T2 Heathrow T2 central overview.jpg
5 Spain Madrid - T4 Madrid barajas t4.JPG
6 Japan Tokyo-Haneda - Int'l Tokyo International Airport Terminal 2.jpg
7 France Paris-Charles de Gaulle - T2-M Paris-cdg-terminal.jpg
8 United Arab Emirates Dubai-International - T3 Arrivals hall in DXB Terminal 3 (3344510514).jpg
9 India Mumbai - T2 Mumbai 03-2016 114 Airport international terminal interior.jpg
10 China Shanghai-Hongqiao - T2 201604 check-in area at SHA T2.JPG

Lapangan Terbang Bintang 5 di dunia[sunting | sunting sumber]

Sumber: [53]

Lapangan terbang antarabangsa terbaik di dunia oleh nombor penumpang[sunting | sunting sumber]

50 juta + penumpang[sunting | sunting sumber]

Tahun Pertama 2hb Ke-3
2013 Singapore Lapangan Terbang Changi Singapura Netherlands Lapangan Terbang Amsterdam Schiphol Hong Kong Lapangan Terbang Antarabangsa Hong Kong
2014 Singapore Lapangan Terbang Changi Singapura Hong Kong Lapangan Terbang Antarabangsa Hong Kong Netherlands Lapangan Terbang Amsterdam Schiphol
2015 Singapore Lapangan Terbang Changi Singapura Hong Kong Lapangan Terbang Antarabangsa Hong Kong Japan Lapangan Terbang Antarabangsa Haneda
2016 Singapore Lapangan Terbang Changi Singapura Japan Lapangan Terbang Antarabangsa Haneda Hong Kong Lapangan Terbang Antarabangsa Hong Kong

Lapangan Terbang Transit Terbaik di Dunia[sunting | sunting sumber]

Tahun Pertama 2hb Ke-3
2013 South Korea Lapangan Terbang Antarabangsa Incheon Singapore Lapangan Terbang Changi Singapura Hong Kong Lapangan Terbang Antarabangsa Hong Kong
2014 South Korea Lapangan Terbang Antarabangsa Incheon Singapore Lapangan Terbang Changi Singapura Japan Lapangan Terbang Antarabangsa Narita
2015 South Korea Lapangan Terbang Antarabangsa Incheon Singapore Lapangan Terbang Changi Singapura Hong Kong Lapangan Terbang Antarabangsa Hong Kong
2016 South Korea Lapangan Terbang Antarabangsa Incheon Singapore Lapangan Terbang Changi Singapura Hong Kong Lapangan Terbang Antarabangsa Hong Kong
2017 Japan Tokyo-Haneda South Korea Lapangan Terbang Antarabangsa Incheon Japan Lapangan Terbang Antarabangsa Chūbu Centrair
2018 Hong Kong Lapangan Terbang Antarabangsa Hong Kong Singapore Lapangan Terbang Changi Singapura South Korea Lapangan Terbang Antarabangsa Incheon

Lapangan Terbang Terbersih Dunia[sunting | sunting sumber]

Tahun Pertama 2hb Ke-3
2013 Japan Lapangan Terbang Antarabangsa Haneda South Korea Lapangan Terbang Antarabangsa Incheon Singapore Lapangan Terbang Changi Singapura
2014 Japan Lapangan Terbang Antarabangsa Haneda South Korea Lapangan Terbang Antarabangsa Incheon Singapore Lapangan Terbang Changi Singapura
2015 South Korea Lapangan Terbang Antarabangsa Incheon Japan Lapangan Terbang Antarabangsa Haneda Japan Lapangan Terbang Antarabangsa Chūbu Centrair
2016 Japan Lapangan Terbang Antarabangsa Haneda Japan Lapangan Terbang Antarabangsa Chūbu Centrair South Korea Lapangan Terbang Antarabangsa Incheon

Penghantaran Bagasi Lapangan Terbang Terbaik di Dunia[sunting | sunting sumber]

Tahun Pertama 2hb Ke-3
2013 Switzerland Lapangan Terbang Zürich China Lapangan Terbang Antarabangsa Beijing Capital Japan Lapangan Terbang Antarabangsa Haneda
2014 Hong Kong Lapangan Terbang Antarabangsa Hong Kong South Korea Lapangan Terbang Antarabangsa Incheon Singapore Lapangan Terbang Changi Singapura
2015 Japan Lapangan Terbang Antarabangsa Kansai Hong Kong Lapangan Terbang Antarabangsa Hong Kong Singapore Lapangan Terbang Changi Singapura
2016 Japan Lapangan Terbang Antarabangsa Kansai Japan Lapangan Terbang Antarabangsa Haneda Singapore Lapangan Terbang Changi Singapura

Rujukan[sunting | sunting sumber]

  1. ^ "AirlineQuality.com WHOIS, DNS, & Domain Info - DomainTools". Dicapai pada 10 May 2015.
  2. ^ Mario Kossmann (2006). Delivering Excellent Service Quality in Aviation. Ashgate Publishing. halaman 67–71. ISBN 0-7546-4725-0.
  3. ^ "Skytrax rates the world's best".
  4. ^ World Airline Awards
  5. ^ World Airport Awards
  6. ^ "ASA Ruling on Skytrax Research". asa.org.uk.
  7. ^ Engel Schmidl (13 November 2012). "Advertising Standards Authority calls out Tripadvisor and Skytrax for fake user reviews". SmartCompany.com.au. Dicapai pada 10 May 2015.
  8. ^ "Select Committee on Science and Technology Fifth Report". United Kingdom Parliament. 2000-11-15. Dicapai pada 2007-11-25.
  9. ^ "Archived copy". Diarkib daripada yang asal pada 31 Mei 2010. Dicapai pada 13 Julai 2013. Parameter |deadurl= yang tidak diketahui diendahkan (bantuan)
  10. ^ "Cathay named Airline of the Year". Contineo Media. Diarkib daripada yang asal pada 5 February 2013. Dicapai pada 3 December 2012. Parameter |dead-url= yang tidak diketahui diendahkan (bantuan)
  11. ^ "The winning edge". Dicapai pada 10 May 2015.
  12. ^ Airline of the Year 2005
  13. ^ Airline of the Year 2007
  14. ^ Airline of the Year 2008
  15. ^ Airline of the Year 2009
  16. ^ Airline of the Year 2010
  17. ^ Airline of the Year 2011
  18. ^ "Qatar Airways is a repeat winner of World's Best Airline Award at Farnborough Air Show". Skytrax. Diarkib daripada yang asal pada 11 December 2012. Dicapai pada 3 December 2012. Parameter |dead-url= yang tidak diketahui diendahkan (bantuan)
  19. ^ "Top 10 airlines". Dicapai pada 4 January 2014.
  20. ^ Airline of the Year 2014
  21. ^ "World's Best Airlines". Dicapai pada 16 June 2015.
  22. ^ "World's Best Airlines". Dicapai pada 12 July 2016.
  23. ^ "World's Best Airlines". Dicapai pada 20 June 2017.
  24. ^ "World's Best Airlines". Dicapai pada 17 July 2018.
  25. ^ Previous Winners : Airport Of The Year
  26. ^ "Survey Lists HK Int'l Airport As World's Best Airport 2001". people.com.cn.
  27. ^ smh. "Sydney Airport wins another top ranking in world airport survey - Latest Travel News - ASIA Travel Tips.com". Dicapai pada 10 May 2015.
  28. ^ "Hong Kong honoured as the world's Best Airport for the third straight year" (Berita). Airport Authority Hong Kong. Dicapai pada 3 December 2012.
  29. ^ HKIA wins top accolades
  30. ^ Airport of the Year 2005
  31. ^ Airport of the Year 2006
  32. ^ Airport of the Year 2007
  33. ^ Airport of the Year 2008
  34. ^ Airport of the Year 2009
  35. ^ Airport of the Year 2010
  36. ^ Airport of the Year 2011
  37. ^ [1]
  38. ^ [2]
  39. ^ [3]
  40. ^ [4]
  41. ^ [5]
  42. ^ [6]
  43. ^ [7]
  44. ^ "The world's 5 Star Airlines". SKYTRAX.
  45. ^ http://www.nzherald.co.nz/opinion/news/article.cfm?c_id=466&objectid=10370050
  46. ^ Kaur, Karamjit (January 9, 2004). "Changi named world's best airport; It wins 18 top awards from industry organisations, magazines; SIA shares top honours as best airline". The Straits Times (Singapore).
  47. ^ Williams, Geoffrey (March 23, 2002). "Airline of the Year; No. 1 in the skies". The Advertiser.
  48. ^ https://beta.theglobeandmail.com/life/travel/frequent-fliers-rate-the-airlines/article761851/
  49. ^ HighBeam
  50. ^ http://www.worldairportawards.com/
  51. ^ "World's Best Regional Airlines 2018". worldairlineawards.com. Dicapai pada 31 December 2018.
  52. ^ "World's Best Airport Terminals".
  53. ^ "The world's 5 Star Airports". SKYTRAX.
  54. ^ "Платов стал первым в России аэропортом с пятью звездами Skytrax". 12 February 2019.

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